Motion Health Collective Professional Suite
Privacy Policy
Document Number: MHC-PS-007
Version: 1.0
Effective Date: 17/07/2026
1. Purpose
North East Float & Motion Pty Ltd trading as Motion Health Collective (“Motion Health Collective”, “we”, “our” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store and disclose personal information when you enquire about or use the Motion Health Collective Professional Suite.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
2. Who This Policy Applies To
This Privacy Policy applies to:
Professional Suite hirers.
Prospective hirers.
Website visitors.
Individuals making enquiries.
Clients who contact Motion Health Collective regarding the Professional Suite.
3. What Information We Collect
Depending on your interaction with us, we may collect:
Personal Information
Full name.
Business name.
Postal address.
Email address.
Mobile or telephone number.
Date of birth (where required).
Emergency contact details (if required).
Business Information
ABN.
Professional registration details.
Business website.
Professional qualifications (where relevant).
Certificates of Currency for insurance (where requested).
Booking Information
Booking dates.
Booking history.
Booking preferences.
Payments.
Credits.
Cancellations.
Website Information
When visiting our website, we may collect:
IP address.
Browser type.
Device information.
Cookies.
Pages visited.
Time spent on our website.
4. Why We Collect Your Information
We collect personal information to:
Process bookings.
Confirm appointments.
Contact you regarding bookings.
Verify eligibility.
Confirm insurance where required.
Issue invoices and receipts.
Respond to enquiries.
Improve our services.
Meet legal obligations.
Maintain security of the Professional Suite.
We will only collect information reasonably necessary for these purposes.
5. How We Collect Information
Information may be collected when you:
Make an online booking.
Submit an enquiry.
Contact us by phone or email.
Complete online forms.
Visit our website.
Provide documentation requested by Motion Health Collective.
Interact with us in person.
6. Payment Information
Payments are processed using secure third-party payment providers.
Motion Health Collective does not store your complete credit or debit card details.
Payment information is handled in accordance with the payment provider’s privacy and security requirements.
7. Storage of Information
We take reasonable steps to protect personal information from:
Unauthorised access.
Loss.
Misuse.
Interference.
Disclosure.
Modification.
Information may be stored electronically using secure practice management and booking systems used by Motion Health Collective.
8. Who We May Share Information With
We will not sell your personal information.
Information may be shared only where necessary with:
Secure booking software providers.
Payment processors.
IT service providers.
Professional advisers (such as accountants or solicitors).
Government authorities where required by law.
9. Marketing
We may send information relating to:
Booking confirmations.
Booking reminders.
Operational updates.
New Professional Suite services.
Promotional offers.
You may unsubscribe from marketing communications at any time.
Operational communications relating to your booking may still be sent.
10. Cookies
Our website may use cookies to improve functionality and analyse website traffic.
You may disable cookies through your browser settings, although some website functions may not operate correctly.
11. Access to Your Information
You may request access to personal information we hold about you.
Requests should be made in writing.
We will respond within a reasonable period unless an exception under Australian privacy law applies.
12. Correcting Information
If you believe information we hold is inaccurate or incomplete, please contact us.
We will take reasonable steps to correct inaccurate information.
13. Retention of Information
Personal information will only be retained for as long as reasonably necessary to:
Provide our services.
Meet legal obligations.
Resolve disputes.
Maintain business records.
Information that is no longer required will be securely destroyed or de-identified where appropriate.
14. Third-Party Websites
Our website may contain links to third-party websites.
Motion Health Collective is not responsible for the privacy practices of external websites.
Users should review the privacy policies of those websites separately.
15. Changes to This Policy
Motion Health Collective may update this Privacy Policy from time to time.
The current version will always be available through our website.
16. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:
Motion Health Collective
15B Muntz Street
Wangaratta VIC 3677
Email: admin@motionhealthcollective.com.au
Phone: 0357 98 34 11
Website: www.motionhealthcollective.com.au
17. Privacy Complaints
If you believe your privacy has been breached, please contact Motion Health Collective first so we have the opportunity to investigate and resolve your concerns.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) in accordance with applicable privacy legislation.
Editorial recommendations
Before publishing this policy, I’d make three small additions once your systems are finalised:
List the specific systems you use, for example:
Zanda Health (bookings and client information)
Stripe (payments)
Squarespace (website)
Google Workspace (business email), if applicable.
Add your official contact details once you decide which email address and phone number will handle Professional Suite enquiries.
Have your solicitor review the policy to ensure it aligns with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the way your business actually collects and stores information.